The traps of buying online hardware from other countries

So I bought a StarTech 1 port PCI Express eSATA II Controller Card to use in my ESXi to passthrough to my fileserver and connect an internal HDD to it.
Everything is nice, the card works fine in windows but not in linux (which my file server is). I get
FATAL: Error inserting si3531r5 (/lib/modules/2.6.32-358.11.1.el6.x86_64/kernel/drivers/scsi/si3531r5.ko): Invalid module format
and dmesg shows:

si3531r5: version magic '2.6.9-22.ELsmp SMP gcc-3.4' should be '2.6.32-358.11.1.el6.x86_64 SMP mod_unload modversions '

This is as expected since my kernel grew/matured over the years unlike their drivers.
So I go about contacting their support, asking for code or updated drivers. They route me to silicon image for this issue because

Unfortunately when it comes to the source code for these cards, that code is owned by Silicon Image and if we had the source code ourselves, we would still most likely not be at liberty to hand it out. We supply the driver on the website which is designed for getting this card installed and working in most environments.

now, that’s silly, since in the linux world, kernels get new versions all the time so it’s pretty much impossible to keep a system outdated for 4-5 years just so an expansion card can be used in it. It’s just stupid.

So I go to silicon image site, and check for drivers. What do you know:

End-Users: Silicon Image does NOT support End-Users directly. Silicon Image designs and develops chips for manufacturers. These manufacturers develop their own drivers, firmware and software for their boards. Silicon Image does not have information or access to the Drivers, Software or boards that these manufacturers create and sell. We typically assist these manufacturers when they have problems with our chips. End-Users should contact product manufacturer of the board for technical support.


Call me stupid, but startech support appears to be living on another planet. They tell me to return the card. Right. Overseas?

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